1. Purpose and Scope
This document sets out the responsible gaming policy for Cowboys Casino. It defines the obligations of the company toward players, the tools and procedures available to manage gambling activity, and the external support resources accessible to individuals in Canada who may be experiencing gambling-related harm.
This policy applies to all registered account holders and to any individual accessing gambling services provided by Cowboys Casino. The platform is intended to provide gambling as a form of adult entertainment conducted within personal limits and in a manner that does not lead to financial, psychological, or social harm.
2. Minimum Age Requirement
Cowboys Casino enforces a minimum age requirement of 18 years. In provinces where the legal gambling age is 19, the higher age threshold applies. No individual below the applicable legal age is permitted to register an account, access gambling services, or participate in any activity on the platform.
The company reserves the right to request valid government-issued identification at any stage of the account lifecycle to verify age compliance. Accounts found to belong to underage individuals will be suspended immediately, and any funds held in such accounts will be handled in accordance with applicable legal requirements.
3. Player Responsibility
Responsible gaming is understood as a shared obligation between the operator and the player. Players are expected to:
- Treat gambling as a form of entertainment, not as a source of income or a method of recovering financial losses.
- Set personal budgets and time limits before beginning any gambling session.
- Avoid gambling while under the influence of alcohol, medication, or emotional distress.
- Monitor the time and money spent on gambling on a regular basis.
- Refrain from chasing losses or increasing wager amounts in an attempt to recover previous losses.
The platform provides tools to support these practices. The effectiveness of these tools depends on players using them proactively, consistently, and honestly.
4. Responsible Gaming Tools
The following account management tools are available to all registered players. These tools can be accessed through the account settings section or by contacting the support team.
4.1 Deposit Limits
Players may set a maximum deposit amount on a daily, weekly, or monthly basis. Once a deposit limit is active, it cannot be increased immediately. Any request to increase an existing limit is subject to a mandatory review or cooling-off period before taking effect. Reductions to deposit limits take effect immediately upon request.
4.2 Loss Limits
Players may set a maximum loss threshold for a defined period. Once the loss limit is reached, further gambling activity is suspended for the duration of the applicable period. Reductions to loss limits take effect immediately, and increases are subject to a cooling-off period before coming into effect.
4.3 Session Time Limits and Reality Checks
Players may configure session duration limits that automatically end a gambling session after a specified period. Reality check notifications can be activated to alert players at regular intervals regarding the duration of their current session.
4.4 Cooling-Off Period
A cooling-off option allows a player to suspend access to gambling services for a defined short-term period. During a cooling-off period, the account remains registered, but gambling activity is not permitted. The cooling-off period cannot be cancelled before it expires.
4.5 Self-Exclusion
Players who believe their gambling is no longer within their control may request self-exclusion. Self-exclusion suspends access to all gambling services for a defined period, which may range from a minimum term to an indefinite duration. During self-exclusion, Cowboys Casino will not send promotional communications to the excluded player.
To initiate self-exclusion, players must contact the Cowboys Casino support team directly. Requests are processed confidentially and take effect as promptly as operationally possible. Players who have self-excluded and wish to reinstate their account after the exclusion period must submit a formal reactivation request, which is subject to review.
Cowboys Casino also recognizes provincial self-exclusion programs. Players in Alberta may register with the Alberta Gaming, Liquor and Cannabis (AGLC) self-exclusion program, which covers all Alberta casinos, racing entertainment centres, and PlayAlberta.ca. Players are encouraged to use both operator-level and provincial self-exclusion tools for the broadest possible coverage.
5. Identification of At-Risk Behaviour
Cowboys Casino staff and systems are trained and configured to identify indicators of potentially problematic gambling behaviour. These indicators may include, but are not limited to:
- Extended uninterrupted play sessions.
- Repeated attempts to exceed set limits.
- Patterns of escalating deposits following losses.
- Requests to remove or increase limits in rapid succession.
Where such indicators are identified, Cowboys Casino may take one or more of the following actions:
- Contact the player directly to provide information about available support tools.
- Apply temporary account restrictions.
- Refer the player to external support services.
Cowboys Casino does not require player consent to apply protective restrictions where there is a reasonable basis to believe that harm is occurring or is at risk of occurring.
6. Minor Protection
Players must not allow any individual under the legal gambling age to access their account. Players who share devices with minors are strongly advised to use device-level parental control software to prevent access to gambling content. Cowboys Casino does not accept liability for access by minors that results from a registered player’s failure to secure their account credentials and devices.
7. External Support Resources
Some players may require support beyond the tools available through the platform. The following organisations provide independent assistance to individuals in Canada affected by gambling-related harm.
Responsible Gambling Council (RGC)
An independent non-profit organisation dedicated to the prevention of problem gambling in Canada and internationally, with over 40 years of activity in this field.
Website: responsiblegambling.org
Phone: +1 (416) 499-9800
ConnexOntario
A 24-hour, free helpline providing information and referrals for gambling, mental health, and addiction support in Ontario.
Phone: 1-866-531-2600
Website: connexontario.ca
Alberta Health Services Addiction Helpline
A 24-hour, toll-free helpline for residents of Alberta seeking support for gambling and other addiction-related concerns.
Phone: 1-866-332-2322
OLG Support Centre (Ontario)
Provides information and support related to gambling for Ontario residents.
Phone: 1-800-387-0098
Centre for Addiction and Mental Health (CAMH)
A clinical and research institution offering specialised programs for gambling disorder treatment.
Website: camh.ca
Gamblers Anonymous Canada
A peer-support fellowship for individuals experiencing gambling problems, with meetings available across Canada.
Website: gamblersanonymous.org/ga/
Players outside Ontario and Alberta are encouraged to contact their provincial health authority or gaming regulator for locally applicable support services and self-exclusion programs.
8. Contacting Cowboys Casino on Responsible Gaming Matters
Players who wish to activate any of the tools described in this policy, request self-exclusion, or raise a concern related to responsible gaming may contact the Cowboys Casino support team. All responsible gaming requests are handled confidentially and are treated as a priority.
This responsible gaming policy is reviewed on a periodic basis to ensure that it reflects current regulatory requirements and applicable best practices in Canada.